Refund and Returns Policy

Effective Date: May 14, 2026

At Cola IPTV, we are committed to providing our customers with a high-quality, reliable, and enjoyable streaming experience. We stand behind our service and want you to be completely satisfied with your purchase. This policy outlines our money-back guarantees and the conditions under which refunds are processed.

We offer a risk-free money-back guarantee to allow you to test our services. The duration of this guarantee is dependent on the subscription plan you choose:

  • 1-Month Plan: 1-Day Money-Back Guarantee.
  • 3-Month & 6-Month Plans: 7-Day Money-Back Guarantee.
  • Yearly Plans: 30-Day Money-Back Guarantee.

To be eligible for a refund under this guarantee, you must contact our support team within the specified period from your purchase date.

Conditions for a Full Refund

A full refund will be granted within the guarantee period if you experience a genuine, verifiable technical issue with our service that we are unable to resolve. This includes:

  • Persistent and unresolvable buffering or freezing issues directly caused by our server infrastructure.
  • Inability to access the service on a compatible device due to a fault on our end.
  • Significant features being unavailable for an extended period.

To initiate a full refund claim, you must work with our technical support team to provide necessary details and allow us a reasonable opportunity to troubleshoot and fix the issue. If our team confirms that the problem is unsolvable and originates from our service, a full refund will be processed promptly.

Partial Refunds & Discretionary Returns

We understand that circumstances can change. If you wish to request a refund for reasons other than an unresolvable technical fault (e.g., you changed your mind), we may offer a partial refund at our discretion. In such cases, we reserve the right to deduct service costs and administrative fees from the refund amount. This is to cover the server resources, bandwidth, and support time allocated to your account.

Circumstances Not Eligible for Refund

  • Requests made after the money-back guarantee period has expired.
  • Issues arising from the customer's side, such as poor internet connection, ISP throttling, or device incompatibility.
  • Forgetting to cancel a subscription. It is the customer's responsibility to manage their subscription.
  • Choosing not to use the service despite it being fully functional.

How to Request a Refund

To request a refund, please contact our customer support team via WhatsApp with your purchase details and the reason for your request. Our team will review your case based on this policy and respond within 24-48 hours. Cola IPTV reserves the right to modify this Refund Policy at any time. We recommend reviewing it periodically.